QHotels UK Reviews

The QHotels Collection, a selection of 19 hotels and resorts in the UK, offers a range of services that cater to various needs. Popular services include luxury stays, spa treatments featuring premium products, golf facilities, and wedding venues. They also provide meeting and event spaces for business needs, health clubs for fitness enthusiasts, and dining experiences for gastronomes. The hotels are known for being family-friendly and dog-friendly, ensuring a welcoming experience for all guests. They frequently run special promotions, such as the Spring Sale, offering discounts on two-night breaks with added benefits for direct bookings.

The QHotels Collection provides several payment options for their services. When booking a room with the Best Available Rate, no payment is taken upfront; guests pay for their room upon departure at the hotel. All guests must present a payment card in their name upon arrival. For Advanced Purchase Rates, full prepayment is required at the time of booking, and these rates are non-cancellable, non-amendable, and non-transferable. Promotional offers and packages may require full pre-payment unless stated otherwise. During the stay, guests can charge items to their room using a charge card provided by the hotel. Accepted methods of payment include American Express, MasterCard, Visa, Maestro, Cash, and QHotels gift cards/vouchers. Any incidentals should be settled before departure.

The QHotels Collection has specific terms and conditions regarding bookings and cancellations. For the Best Available Rate, no payment is taken upfront, and guests can cancel their booking up to 4pm one day prior to arrival without penalty. However, if the reservation is cancelled after this time or in case of a no-show, the first night's accommodation will be charged. The Advanced Purchase Rate requires full prepayment at the time of booking and is non-cancellable, non-amendable, and non-transferable. Promotional offers and packages may also require full pre-payment and are non-refundable and non-transferable. Regarding shipping, since QHotels provides services rather than physical goods, a traditional shipping policy does not apply. However, for international guests interested in purchasing items that may require shipping, a package forwarding service can be used. This service allows guests to have items shipped from QHotels to their international location. Most package forwarders offer refunds and returns, but it's important to check the specific terms and conditions of the forwarding service used.